Great Lakes Shipmate of the Week: YN3 Amanda Miller, Sector Field Office Grand Haven, Mich.

Customer service and its delivery is a unique characteristic that significantly defines the Coast Guard yeoman.  It takes attributes such as dedication, perseverance, and diligence to provide quality administrative assistance, which is what Petty Officer 3rd Class Amanda Miller, a yeoman stationed at Coast Guard Sector Field Office, Grand Haven, Mich., produces every day. 

Miller is the front-line representative for administrative interaction with both Department of Defense beneficiaries and our own Western Michigan Coast Guard family.  She has continually received substantial praise from both entities for her actions while manning the defense enrollment eligibility reporting system and the real-time automated personnel identification system office since her assignment to SFO Grand Haven in July 2013.

Petty Officer 3rd Class Amanda Miller(left) issues a military identification card to a military member. U.S. Coast Guard photo by Lieutenant Commander Kevin McDonald

Petty Officer 3rd Class Amanda Miller(left) issues a military identification card to a military member.
U.S. Coast Guard photo by Lieutenant Commander Kevin McDonald

Miller comes to Grand Haven from Coast Guard Sector Northern New England’s Servicing Personnel Office, but that’s not where her career in customer service started. 

She once held employment as a bank teller in her hometown of Lynnwood, Wash., and thoroughly enjoyed her job, yet, there was more to life that she strived for.  Obviously drawn to social interaction with people and having an interest in health care, she originally joined the Coast Guard in 2010 to be a Health Services Technician.

Upon graduation from recruit training, however, she was assigned to the Training Center Cape May, N.J., DEERS/RAPIDS office and meticulously honed her skills as a seaman.  It was at that time Miller decided that the yeoman rating gave her the ability to acquire supreme job satisfaction while capitalizing on a natural personal trait that would capture her reputation as a highly effective member of the Coast Guard.

“It was a good fit for me,” Miller said. “I decided to complete the rating’s distance education course through my local servicing personnel office, which allowed me to continue personal interaction with customers during the training and continued to keep me wanting to come to work every day.” 

Petty Officer 3rd Class Amanda Miller  (left ) presents the Coast Guard flag at the entrance to Sector Field Office Grand Haven. U.S. Coast Guard photo by Chief Petty Officer Shawn Meyer

Petty Officer 3rd Class Amanda Miller (left ) presents the Coast Guard flag at the entrance to Sector Field Office Grand Haven.
U.S. Coast Guard photo by Chief Petty Officer Shawn Meyer

Since her arrival at SFO Grand Haven, Miller has also taken on the role of the resident Sexual Assault Victim Advocacy representative, a role that she takes very seriously.  So much so, that she has voluntarily completed an additional 10-hour course, beyond the Coast Guard standard training, to receive National Advocate Credentialing Program certification, scheduled for official awarding later this summer. 

“Not only is she a terrific yeoman, but her willingness to embrace the victim advocate responsibility with excelled training displays her continued commitment as a professional,” said Chief Petty Officer Shawn Meyer, the support division head and unit command chief at SFO Grand Haven.

She has participated in and facilitated numerous community volunteer and unit morale events in the Grand Haven area, including the local monthly Salvation Army commodities distribution, Grand Haven American Legion, Tri-Cities YMCA, Boy Scouts of America, along with SFO Grand Haven’s most recent Chili cook-off, Kid’s Halloween, and unit staff Christmas parties.

With the numerous daily activities any given Coast Guard administration office may be engaged in, keeping all services streamlined can take its toll on even the most experienced yeoman. 

Miller’s ability to efficiently manage standard personnel office tasking, in conjunction with attending to the DEERS/RAPIDS office responsibilities with undaunted enthusiasm, demonstrates her skill reaches well beyond her paygrade and is a tremendous asset to the unit and the Coast Guard at-large.    

“Her attitude and determination is just what this office needed,” said Petty Officer 1st Class Teri McElhone, Miller’s supervisor.  “The amount of inbound work from the surrounding unit commands and the influx of veterans needing military IDs due to other DoD DEERS/RAPIDS offices in the local vicinity closing down, it’s awesome to have Miller here on the team.”

 

 

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